Values

When you hire a consultant, you aren’t just getting a report or content written, you are getting the person. Their expertise, knowledge, experience and their values. Knowing a bit about what we stand for at Elm is important to understand whether our approach will align with yours.

Professional

Above all else, we are communication professionals and that drives what we do and how we do it. We will continually advocate for our profession and support our colleagues. 

Honest

Internally and externally we believe in creative conflict, we want to be free to share our thoughts, recommendations and ideas. We will bring our authentic selves to work. We will be open and honest about our capacity and capabilities and will tell you when a job isn’t for us or when we need to call in extra help.  

Service

Elm is here because of our clients. That means we want to deliver excellent customer service by honouring our commitments, being responsive, and always clear in our communication. We want to exceed your expectations.

Considered

We make thoughtful decisions and recommendations. If you ask for it, we will always provide our perspective of a situation, politely and professionally (of course!). It means we won’t always tell you what you want to hear but you will know it is based on our experience, knowledge and professional expertise. If we don’t know the answer we will find it. We don’t take cookie cutter approach, everything we do is for you.

Connected

We believe we are better together. We love to connect people and share resources. We want every team to succeed and don’t see the point in keeping our knowledge or experience to ourselves. If we have what you need or know someone who does will share it with you.