Elm Communications is a Canberra communications consultancy that provides services, advice and support.

For more information about Elm Communications download the capability statement.

You can engage Elm Communications through:


With a wealth of experience in internal and external communications, planning and strategy is a core strength of Elm Communications. I know great communications is researched, planned and evidence-based. I believe you can deliver value when you know what you are setting out to achieve, understand your audience, have consistent messaging, and understand how to measure your outcomes.

Elm Communications provides the following services:

  • External client and stakeholder strategy development and implementation.
  • Corporate, internal and cultural communications planning.
  • Analysis and research – Environmental scanning, desktop research, interviews, surveys, workshops, content analysis.


Key to great content is the ability to distil information quickly into a format and style that meets the audience needs. With experience in developing long publications, media materials, digital and social media content and executive reports I can assist with all of your content development needs.

Elm Communications can develop communication materials for a range of audience types and writing styles including:

  • Government communications.
  • Industry specific messaging.
  • Academic and report writing.
  • Community orientated communications.
  • Technical and plain English.
  • Website and social media analysis.

Focused on delivering client-centric communications, materials will be developed to suit the audience and while meeting your objectives. All digital content will be produced to comply with WCAG 2.0 accessibility guidelines.

Service review

Sometimes when you are stuck in day-to-day delivery it is hard to step away and look for new opportunities in how to refine your team, services and channels. I can help you to get a fresh perspective on how you are implementing communications in your organisation. Elm Communications can help you:

Owner, Melanie sitting in front of a computer typing
  • Review of communications functions, team structure and roles.
  • Review existing communications channels including digital and social media.
  • Scope new channels to meet audience needs.
  • Develop your communications business plan – what is your purpose and what will you achieve this year.
  • Develop communications frameworks, policies and processes.

Elm Communications will support your staff to be exceptional professionals working together to achieve great outcomes.

Communications projects

If you have a piece of work that needs someone to focus on it, give it the love it needs to get off the ground or a project that has stalled and you need to get it over the finish line, I am able to help. With experience in long-term delivery and short-term, quick turnaround projects I can ensure you get the outcome you are looking for on time and on budget. Consider if you need help with:

  • A new program or product.
  • Delivery of a new tool or communications channel.
  • Stakeholder mapping.
  • Research and analysis.

Support and advice

We have all seen it before, you are busy managing BAU and then something unexpected pops up. Not everyone has the luxury of having resources just waiting to take on that new, urgent piece of work. If you need help with the unexpected, I can come and help at short notice, providing an extra body on the ground or remote support to get you through those tough times. Give me a call.

Elm Communications can provide a range of services that will help support your team:

  • In-house support.
  • Issues and crisis communications management.
  • Reputation management.
  • Strategic direction.

Mentoring and coaching

With more than 15 years in communications, and ten in the public service, I have a wealth of experience and I love to share my knowledge with others. If you are new to communications or just need someone to talk to about your career, approach, or current challenges give me a call. Elm Communications can provide:

owner, Melanie talking to a colleague
  • One-on-one mentoring services for emerging communications professionals.
  • Coaching for those at a crossroads in their communications career.
  • Support for those dealing with challenging staff or work environments.


As a trained facilitator, I can work with a diverse range of individuals to extract information, generate engagement and build mutual understanding. I have led internal staff and external stakeholder workshops to gather information and facilitate active conversations about specific challenges. I have facilitated small intimate team-based conversations for eight people to whole-day workshops for 50 people. I am able to facilitate:

Owner, Melanie running a workshop with five participants
  • Team building days
  • Communication planning workshops
  • Planning sessions
  • Discovery workshops